America
Connex is dedicated to providing exceptional support to
our clients and prospective clients evaluating our software.
There is no secret formula to achieving a successful implementation
of our business software. However, we believe whether you
are evaluating DoCRM or a current customer, we have all
the ingredients in place to make your experience, valuable
and productive.
Support
begins before the purchase decision is made and continues
for the duration of our relationship. If you have a question,
we want to hear it. The easiest way to reach us is feedback@americaconnex.com.
The
bottom line is, during and after implementation our support
services are here to help you. CRM software is our business,
implementing it will not take away any unnecessary time
from your business.
Consulting services
America Connex provides a wide spectrum of services ranging
from Intranet/Extranet and e-business solutions, mostly
with focus on sales outsourcing industry. America Connex
solutions are based on market leading platforms and technologies
such as those by IBM/Lotus, Microsoft and BEA Systems.
Examples of our professional services include; sales force automation, Internet/Extranet
application development, web presence, employee management
and collaboration and all aspects of Customer Relationship
Management. If you have unique requirements and would like
to speak to a consultant about tailoring them to your needs,
please contact us at any of the numbers below.
The quality of our services is
guaranteed by our experienced and professionally certified
staff, including;
Lotus Notes/Domino Principal Developer
Lotus Notes/Domino Principal Administrator
IBM CommerceSuite Expert
IBM UDB Developer
Microsoft Certified Solution Developer
Microsoft Certified System Engineer
Contact
Information:
Phone: 617.678.4455
Fax: 781.634.8282
Email:sales@americaconnex.com
Customer Application Development
Email: cad@americaconnex.com
Intranet/Extranet Solutions
Email: extranet@americaconnex.com
e-Business Solutions
Email:ec@americaconnex.com
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Online
support:
Welcome to America Connex online technical support. The
service is available to customers for 30 days after a purchase,
DoCRM evaluation customers, and companies with a current
Annual Software Maintenance contract.
Corporate offerings:
Phone: Phone support is available Monday through Friday,
9AM to 5PM, EST excluding holidays.
Email: Submit your request to support@americaconnex.com.
A tech rep will in most cases respond within 24 hours.
Online Help Directory: Our online help directory is available
24x7. Tutorials are available in every aspect of utilizing
our software. A threaded discussion area, monitored by our
tech support, is available for any unanswered questions
or to collaborate with DoCRM users and tech support.
Updates: Download the latest updates and online printable
help files. Click
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Annual
Software Maintenance Contract includes:
Unlimited email and telephone support. Telephone support
is available Monday through Friday, 9AM to 5PM, EST excluding
holidays. A tech support person will in most cases respond
to an email request within 24 hours.
All published updates.
Response time of 24 hours or less on most requests.
Extended
24x7 support and additional customization is available.
Please
contact us to learn more about DoCRM’s Annual Software Maintenance
Plan.
Consulting
Services:
You know your business. Our DoCRM software is designed to
improve your business. If you have an idea on how we can
customize DoCRM software with any specific functionality,
America Connex has qualified personnel available to help
with the implementation.
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Feedback:
America Connex is constantly striving to improve the value
our software and services. We greatly appreciate any information
or feedback from customers and companies evaluating our
software.
If
you have any comments related to our software, services
or website please email them to us at feedback@americaconnex.com.
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